Consultation first. No upfront payment. Your consultation and screening assessment are complimentary. No payment is collected upfront or at your first visit. If you decide to proceed, payment is collected from your second visit onwards. Your treatment plan, inclusions, total cost and payment arrangements are explained before you agree to treatment. Your plan and total costs are agreed before treatment.

For bladder symptoms, a symptom diary, leakage pattern and validated questionnaire can help describe the starting point. For muscle and contour goals, shape measurements, strength and functional tasks answer different questions. The appropriate measures depend on your plan and are discussed during assessment.

Measuring pelvic-floor progress: what is useful to track? · Muscle size, strength and everyday function: what do the measurements mean? · EMSELLA, pelvic-floor exercises and bladder training: how are they different?

Your first consultation is designed to answer three basic questions:

It is not simply a sales appointment before treatment.

¹EM uses a structured, doctor-led approach so that treatment starts with understanding your goals, relevant medical history and baseline presentation.

If treatment appears appropriate, we can then explain the recommended program, timing, expected experience, cost and how progress can be assessed.

Yes. Suitability needs to be assessed before beginning an EMSculpt Neo or EMSELLA treatment program at ¹EM.

These technologies may be non-invasive, but that does not mean they are appropriate for everyone.

A consultation allows us to identify relevant medical considerations, understand your treatment goals and determine whether the proposed treatment makes sense for you.

It also gives you an opportunity to decide whether treatment makes sense to you.

There is no obligation to commit to a full program after attending your consultation.

The exact pathway varies slightly depending on why you are attending, but the general ¹EM process looks like this.

You contact ¹EM directly or complete the relevant online consultation form.

No referral is required.

You can start with:

EMSculpt Neo

EMSELLA

or simply contact ¹EM if you are unsure which treatment is relevant.

Before recommending anything, we need to understand the problem you are trying to solve.

For EMSculpt Neo, this might include:

For EMSELLA, the conversation may include concerns such as:

You do not need to know the medical terminology.

Tell us what you are experiencing in your own words.

Before treatment begins, relevant health information is reviewed.

This helps identify anything that could:

This part matters even when a treatment does not involve surgery, injections or anaesthesia.

Non-invasive still requires appropriate patient selection.

The baseline assessment depends on the treatment.

For body recomposition programs, ¹EM may use ShapeScale 3D optical scanning to help document external body shape and measurements over time.

This gives us an objective starting point so future progress can be compared with baseline rather than relying entirely on memory, mirrors or photographs.

ShapeScale is used as a progress-tracking tool and not as a diagnostic test.

For pelvic health presentations, the baseline assessment instead focuses more heavily on symptoms, goals, medical context and the clinical reason for treatment.

This is an important part of the appointment.

We will explain:

We would rather establish a realistic expectation before treatment than try to correct an unrealistic one afterwards.

If treatment is appropriate and you want to proceed, your recommended program is explained.

Depending on the treatment and your circumstances, this may include:

You should understand the plan before committing to it.

A consultation does not lock you into treatment.

You can ask questions, think about the recommendation and decide whether the proposed program suits you.

If something does not make sense, ask.

If your expectation is unlikely to be achieved with the treatment being considered, we would rather identify that during the consultation.

Once suitability has been confirmed and you decide to proceed, treatment can begin according to the agreed schedule.

Full treatment can begin once your screening assessment is complete, you are considered suitable, the treatment plan and applicable fees have been agreed, and an appropriate treatment appointment is available.

In some cases, an agreed treatment session may be able to take place on the same day as the consultation, subject to suitability and availability. This is separate from the complimentary consultation and screening assessment.

No payment is collected at the first visit, including if suitable, agreed treatment begins that day. Payment collection starts from your second visit onwards. Your treatment plan and full costs are agreed before treatment begins.

Following screening, a clinician may offer eligible patients a brief complimentary trial to assess treatment tolerability. This is not guaranteed and is not a full treatment session.

¹EM offers a complimentary consultation and screening assessment.

This gives you an opportunity to discuss your goals or symptoms, ask questions, review relevant medical history and determine whether treatment may be suitable before deciding whether to proceed.

Following screening, a clinician may offer eligible patients a brief complimentary trial solely to assess treatment tolerability. This is offered at the clinician’s discretion, is not guaranteed and is not a full treatment session.

No payment is collected upfront or at your first visit. If you decide to proceed, payment is collected from your second visit onwards.

An EMSculpt Neo consultation focuses on understanding both your goals and what is physically contributing to the area you want to change.

This may include:

Treatment plans at ¹EM are personalised rather than simply selling isolated device sessions.

Learn more about EMSculpt Neo

An EMSELLA consultation starts with understanding your symptoms and what you would like to improve.

This may include discussion of:

Pelvic health symptoms can be personal.

You are encouraged to ask questions and tell us if there is something you would prefer to discuss directly with the doctor.

Learn more about EMSELLA

¹EM operates within a doctor-led clinical framework.

If you have a question that requires individual medical assessment or you specifically want to speak with Dr Emir, tell the team.

Most EMSculpt Neo and EMSELLA treatment sessions are approximately 30 minutes.

The overall duration of your program depends on the treatment plan recommended for you.

Your schedule will be explained before you commit to the program.

This depends on what is being treated.

Progress may be assessed using a combination of:

The objective is not simply to complete a predetermined number of appointments.

It is to understand what changed.

Then we tell you.

A useful consultation does not have to end with a treatment sale.

If there is a reason treatment is inappropriate, requires further assessment or simply does not match what you are trying to achieve, that should be identified before you spend money on a program.

Yes. Treatment suitability is assessed before beginning a program at ¹EM.

Yes. Your symptoms, goals and relevant medical history need to be understood before an appropriate plan can be recommended.

Sometimes. Once your screening assessment is complete and suitability has been confirmed, a paid full treatment session may be able to take place on the same day, depending on availability and the agreed treatment plan.
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No payment is collected at the first visit. Payment collection begins from your second visit onwards if you proceed. A full treatment is still paid treatment under the agreed plan, rather than a complimentary full session.

This is separate from any brief complimentary tolerability trial that may be offered following screening. A brief trial is not guaranteed and is not a full treatment session.

Treatment can begin once your assessment is complete, you are considered suitable and an appropriate appointment is available.

No.

You should understand the recommendation, schedule and cost before deciding whether to proceed.

You generally do not need to bring anything unusual.

If you have medical information that you think could affect treatment suitability, you are welcome to bring it or mention it to the team.

Contact the clinic. Questions can be answered by the team or escalated for clinical review where appropriate.

You can request a consultation online or contact reception directly.

Phone: (03) 9067 7400
​Email:reception@1em.com.au
​Clinic: 100 Greville St, Prahran VIC 3181

You do not need to choose a package or know exactly what treatment you need.

Start with the assessment.

We will help you work out the rest.